Terms of Use

The site is operated by Forward Detailing, a vehicle detailing studio at 28 Stort Mill, River Way, Harlow CM20 2SN, United Kingdom. You can reach us at info@forwarddetailing.co.uk. By using this website you accept these terms.

You may view and use the site for your own personal or internal business purposes. You must not misuse it — including attempting to gain unauthorised access, introducing malicious code, scraping content at scale, or using it in any unlawful way.

All content, branding, photography and design on the site belongs to us or our licensors and is protected by copyright and trade mark law. You may not reproduce it commercially without our written permission.

Prices shown on the site are indicative starting prices and are not an offer. Submitting the booking form is a request, not a confirmed appointment. A contract is formed only when we confirm your booking by phone, message or email.

Final pricing depends on the size, condition and contamination level of the vehicle. If a vehicle needs materially more work than quoted, we will tell you and agree the revised price before continuing.

Membership and fleet plans run on a rolling monthly basis unless agreed otherwise in writing. Unused visits in a month do not roll over. You may cancel a rolling plan with 30 days’ notice, effective at the end of the current paid period. We may change plan pricing with at least 30 days’ written notice, and you may cancel before the change takes effect.

Where you book remotely (online, by phone or by message) as a consumer, you have a statutory right to cancel within 14 days of the contract being formed. If you ask us to start the service within that period and we complete it, your right to cancel ends; if we have only partly performed, you may be charged a proportionate amount for the work already done.

Outside of that right, please give us at least 24 hours’ notice to change or cancel an appointment. Late cancellations and no-shows may be charged up to 50% of the booked service to cover the reserved studio slot. To cancel, contact us using the details above.

We will carry out services with reasonable care and skill, within a reasonable time, as required by the Consumer Rights Act 2015. Please remove all personal belongings before drop-off; we cannot accept responsibility for items left in the vehicle.

You confirm you are the owner of the vehicle or authorised to instruct work on it. We record the vehicle’s condition at check-in. Some pre-existing defects — failing lacquer, previous poor repairs, aged trim, stone chips or worn upholstery — can become more visible after detailing, or may not be fully correctable; we will flag these where we can see them. We are not liable for deterioration caused by such pre-existing conditions.

If you are unhappy with the work, tell us within 7 days and we will inspect the vehicle and, where the fault is ours, re-perform the service at no charge. This is in addition to your statutory remedies.

Payment is due on completion unless we agree account terms in writing. For business accounts, invoices are payable within the agreed term, and we may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

Subject to that, our total liability arising from a service is limited to the price paid for that service, and we are not liable for indirect or consequential losses such as loss of profit or loss of use. Business customers accept this allocation of risk as part of the agreed pricing.

We handle personal data as described in our Privacy Policy. Complaints should be sent to info@forwarddetailing.co.uk and we aim to respond within 5 working days.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you may bring proceedings in your local courts. We may update these terms; the version published here at the time of your booking applies to it.